Effective Date: 01/01/2025
At ProSensor.in, we aim to deliver high-quality automotive sensors to your doorstep quickly, safely, and reliably. This Shipping & Delivery Policy outlines the terms and conditions related to the shipping of orders placed on our website.
1. Shipping Locations
We currently deliver across all serviceable pin codes in India. If your location is not covered by our courier partners, we will notify you and process a full refund if required.
2. Delivery Time
Processing Time: Orders are processed within 1–2 business days of order confirmation.
Estimated Delivery Time:
Metro Cities: 2–5 business days
Other Locations: 3–7 business days
Delivery timelines may vary based on your location, product availability, and courier efficiency.
3. Shipping Charges
Free Shipping on orders above ₹999.
A flat shipping fee of ₹50 is applicable for orders below ₹999.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via SMS or email. You can also track your order directly through your account on prosensor.in or via the courier’s website.
5. Delays or Non-Delivery
While we strive for timely deliveries, external factors such as weather, strikes, or courier delays may affect timelines. In case of delays:
We’ll proactively update you via email or phone.
You can always contact our support team for updates.
6. Damaged or Lost Shipments
If your order arrives damaged or does not arrive at all:
Notify us within 48 hours of delivery for damage claims.
For lost shipments, we will coordinate with the courier and issue a replacement or refund based on the investigation.
7. Delivery Partners
We work with leading logistics providers like Shiprocket, Delhivery, DTDC, and India Post to ensure safe and fast delivery.
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Need Help?
If you have questions about your order or shipping, feel free to contact us:
Email: mail@prosensor.in
Phone: +91 95454 44466
Address: 74 near Kunal Hotel, NH3, Dhule, Maharashtra 424003